rater8, an organisation working within healthcare reputation management, has announced significant enhancements to its unified patient feedback solution. Providing deeper insights, streamlining provider and listings management, and improving the overall user experience, the new capabilities will help the more than 750 healthcare organisations relying on rater8 to further elevate online visibility, manage reputation, attract and retain patients, improve patient experience and enhance operational performance.
“One of the things I appreciate most about rater8 is their ongoing development of new features that streamline our workflows,” said Carroll Papajohn, Executive Director for North Florida Bone and Joint Specialists. “In particular, rater8 makes it incredibly easy to add new providers and locations, and I even get alerts about employees and listings that might need attention.”
Measuring Loyalty Through Net Promoter Scores (NPS)
rater8 now provides the option to easily incorporate the NPS question (asking, on a scale of 0 to 10, how likely the patient is to recommend a practice to family and friends) into their existing survey and review request workflows, enhancing the granularity of patient feedback and streamlining promoter/detractor/passive categorisation.
Understanding organisation unit performance
Expanding its extensive benchmarking, which already delivers insights based on over 16 million data points from patients nationwide, rater8 introduced Org Unit Benchmarking. With a fully customisable hierarchy, rater8 now offers enhanced configurability for larger organisations, making it easy for those groups with complex organisational structures to understand the performance of different units. Provider and location data can now be sorted and organised based on each unit’s specific needs to offer a full snapshot of performance at every organisation level.
Optimising patient acquisition
With the addition of ‘Optimize’, users can now maximise new patient acquisition opportunities by easily managing their portfolio of online listings and providers from within rater8. Ensuring unparalleled online visibility for practices and providers, Optimize alerts users to potential issues, such as missing or unshared listings or providers who should be added to or removed from rater8, for prompt resolution.
“At rater8, we listen to our users and adapt our solutions to meet their evolving needs,” said Evan Steele, Founder and CEO of rater8. “Our latest features further equip our clients with the tools they need to succeed. We are committed to supporting healthcare providers nationwide in delivering exceptional care.”
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