CRS Technologies is a leading provider of solutions and services to the growing human capital management industry. Recently, it partnered with a South African pharmaceutical company to implement its solutions and speed up the organisation’s solutions. Here, CRS Technologies tells us more about this partnership and the results produced.
A leading South African pharmaceutical company continues to reap the benefits of its 2011 decision to replace the organisation’s existing payroll system with Remunerate, the payroll component of CRS Technologies’ Engage human resources and payroll software suite.
The company decided to move to Remunerate because the payroll system it was using at the time was significantly limited in its functionality. For example, earning and deduction codes were difficult to configure and update, which resulted in inaccurate data.
Another major pain point was the generation of reports, which form a crucial component of the organisation’s business operations. To produce the reports needed, supplementary report-writing applications had to be added to the existing payroll solution. This was not only extremely cumbersome but also difficult for the company to manage.
The decision to implement the payroll and leave modules of the CRS Remunerate solution followed thorough due diligence on various South African payroll vendors.
The pharmaceutical company wanted a system that could be run by a bureau within South Africa. It had to be flexible and user-friendly while integrating seamlessly with existing business systems. According to the company, Remunerate met all these requirements.
“Not only was the system easy to configure, but creating reports was a breeze. Besides producing a comprehensive list of standard reports, the CRS payroll solution comes with a report-writing tool with which we can write custom reports that comply with international corporate compliance requirements,” said a spokesperson.
“Additionally, the leave module enables all aspects of leave to be controlled within the organisation. It incorporates DIY, an Internet-based application that enables transactions to be performed interactively,” they added.
A collaborative partnership
The company says that the level of support received from CRS throughout the organisation’s eleven-year relationship has been remarkable.
“As our organisation has grown over the years, so has the complexity of our payroll data and CRS has kept pace with this. The development team is top-notch and does not hesitate to go the extra mile when the situation calls for it. Whatever we ask them to do always gets done and it always works,” said a spokesperson from the company.
“When technical issues arise, these are logged through a ticketing tool and are responded to – and resolved – quickly, expertly and cost-effectively.”
“When a new business objective is identified, the client’s team help us understand exactly what their requirements are from a payroll perspective and from there we consult collaboratively to come up with the best solution to meet these requirements,” said Ian McAlister, General Manager, CRS. “Thereafter we go forward as a team and make it happen.”
Extending the footprint
In 2016, the pharmaceutical company implemented Workday’s HR software globally across the organisation, following which the integration with Remunerate was executed seamlessly.
“This, together with the exceptional performance and support we received from CRS, led to the decision to also bring our international markets onto the Remunerate platform,” said a company spokesperson.
The way forward
In the meantime, CRS’ Engage suite had been undergoing several enhancements of its own.
“The suite continues to deliver the same reliable and robust functionality, but now through myWorkday – a web-based employee self-service system that enables employees to interact quickly and easily with all the human capital solutions in the organisation, from any location on any device,” added McAlister.
CRS is currently migrating the pharmaceutical company to its hosted infrastructure and myWorkday and is bullish about the value this will bring to the organisation.
“CRS has been integral in enabling us to automate our payroll processes and simplify and improve reporting, which has significantly enhanced efficiencies in the organisation,” said the company spokesperson.
“Now, the self-service functionality offered by myWorkday will empower our employees to resolve their payroll queries themselves, instead of having to log a ticket on our internal platform and wait for someone from the payroll team to get back to them.
“This will free up time for our payroll team to actually do the work of payroll and further improve productivity in the organisation,” they added.
Exciting times lie ahead for this pharmaceutical company, McAlister concludes.
“The rollout of myWorkday essentially gives their employees a ‘voice’ by enabling them to have control over their employment information. This will further enhance the positive work culture that already exists within the organisation. CRS is delighted to be part of this experience.”